POPIA Compliance
Protection of Personal Information Act (POPIA) Compliance Statement
Overview
IL GECO Wines is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. This policy outlines how we collect, use, store, and protect your personal information.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number
- Communication Data: Information you provide when contacting us through our website forms
- Technical Data: IP address, browser type, and website usage analytics (in aggregate form)
- Marketing Preferences: Your preferences regarding how you wish to hear from us
How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide customer service
- To process orders and manage our business relationship with you
- To send you marketing communications (with your consent)
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal information based on:
- Consent: When you voluntarily provide information through our contact forms
- Legitimate Interest: For business operations and improving our services
- Legal Obligation: When required by South African law
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- With your explicit consent
- To trusted service providers who assist us in operating our website and conducting business
- When required by law or to protect our rights
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:
- Secure data transmission protocols
- Access controls and authentication measures
- Regular security assessments
- Staff training on data protection
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we securely delete or anonymise your information.
Your Rights Under POPIA
You have the following rights regarding your personal information:
- Right to Access: Request confirmation of what personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal information under certain circumstances
- Right to Object: Object to the processing of your personal information
- Right to Restrict Processing: Request limitation of how we process your information
- Right to Data Portability: Request transfer of your information in a structured format
Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. These are typically used for:
- Website functionality and performance
- Analytics to understand how visitors use our site
- Remembering your preferences
You can control cookie settings through your browser preferences.
Third-Party Services
Our website may integrate with third-party services such as:
- Web3forms: For contact form submissions
- Analytics services: For website performance monitoring
- Social media platforms: For social media integration
These services have their own privacy policies and data processing practices.
Cross-Border Data Transfers
Some of our service providers may be located outside South Africa. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with POPIA requirements.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.
Information Officer
Our Information Officer is responsible for ensuring POPIA compliance. You can contact our Information Officer at:
Email: info@ilgeco.co.za
Subject Line: POPIA Enquiry
Complaints
If you believe that we have not complied with POPIA, you have the right to lodge a complaint with:
- Our Information Officer (contact details above)
- The Information Regulator of South Africa
Changes to This Policy
We may update this POPIA compliance statement from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this POPIA compliance statement or wish to exercise your rights, please contact us:
Email: info@ilgeco.co.za
Subject Line: POPIA Enquiry
Last Updated: 22 September 2025